COOKIE POLICY
Divine Theratrix

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device when you first visit our web pages.

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allow us to also allows us to improve the site. The cookies we use enable us to recognise your device so you don’t have to give the same information several times during one task. They also recognise when you have given your username and password so that you don’t need to do it for every web page you visit. They also measure how many people use our websites so that we can make it easier to use and ensure there’s enough capacity to make the site fast. Certain cookies contain personal information, for example if you click on a ‘remember me’ button when you login a cookie will store your username.

Most cookies will not collect information that personally identifies you. They will collect more general information such as how users arrive at and use our website, or a users’ general location.

What Cookies Do We Use?

Generally our cookies perform up to three different functions:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you sign up for an event.

Analytical/Performance cookies. These are cookies that allow us to recognise and count the number of visitors to this website and see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Tracking cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the third party cookies that we use and the purposes for which we use them below.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies on our website. For example, advertisers may use a profile they have built on sites that you have previously visited to present you with more relevant advertisements during your visit to our website.

We have no control over third party cookies.

Third party cookies cannot be used to identify you personally; they can only be used for statistical analysis, for example to provide you with adverts that are more relevant to your interests.

If you are based in the European Union and would like to learn more about how advertisers use these types of cookies or to choose not to receive them, please visit www.youronlinechoices.eu If you are based in the United States and would like to learn more, please visit http://www.aboutads.info/choices

If you would like to disable third party cookies you can do so by going to the relevant third party website and opting out there.

Please note that if you opt out of third party advertising cookies, you will still continue to receive advertising when using the website, however that advertising will not be tailored to you.

How To Control and Delete Cookies

We will not use cookies to college personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how to activate the setting on your browser that allows you to refuse the setting of all or some cookies.

Alternatively you may wish to visit www.aboutcookies.org which contains comprehensive information about how to restrict or block cookies on a wide variety of browsers. You will also find information about how to delete cookies from your machine as well as more general information about cookies.

Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

PRIVACY POLICY
GDPR: DATA PRIVACY NOTICE FOR CLIENTS AND SUPPLIERS

Introduction

Divine Theratrix (“We”) are committed to protecting and respecting your privacy.

For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), the company responsible for your personal data (“ Divine Theratrix”) can be found at 1386 London Road, Leigh On Sea, CC9 2UJ

What does this policy cover?

This policy (together with our terms of use www.divinetheratrix.com and any other documents referred to on it) are put together to help you understand how personal data we collect from you, or that you provide to us, will be processed by us. We aim to provide confidence about the privacy and security of your personal data by outlining how we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

When we refer to your ‘personal information’ in this privacy policy, we mean information which identifies you as an individual, or is capable of doing so. Accordingly we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer or in any other capacity, for example when you visit our websites. Please read the following carefully to understand our views practices regarding your personal data and how we will treat it.

Please ensure you read our privacy policy carefully

If you are visiting any of our websites or using any of our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this privacy policy.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”)

Definitions

Data Controller – A controller determines the purposes and means of processing personal data.
Data Processor – A processor is responsible for processing personal data on behalf of a controller.
Data Subject – Natural person

Categories of Data: Personal data a special categories of personal data

Personal Data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Processing – means an operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third Party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who We Are?

Divine Theratrix is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are info@divinetheratrix.com. For all data matters contact info@divinetheratrix.com

3. The Purpose(s) Of Processing Your Personal Data

We use your personal data for the following purposes:
* Responding to enquiries
* Providing services
* Marketing and advertising

4. The Categories Of Personal Data Concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:
Personal Data : Name, Address, Business Address, Phone Number, Email Address, IP Address, Business Bank Details, photo ID, services provided, emergency contact details
We also process sensitive classes of information that may include : offences and alleged offences. Physical or mental health details.

5. Who the information is processed about

We process personal information about:
Our customers and clients
Complaints, enquirers and suppliers
Professional advisers and consultants
Our consultants

What personal information do we collect about you, and when do we collect it?

We may ask you for information to enable us to provide a service to you and we collect this information via telephone, email or via our website. We may ask you for your name, address, contact telephone number, photographic ID, email address, where you found out about us and any other personal information that you’ve supplied. We may also ask you for other information that relates to the service you are using.
We may ask for information about you, which will be made clear at the time we do. We will also information you for the purpose for which the information you provide are being used.
We collect information from our visitors to our website to help us make improvements to the websites and the services we provide. We know, for instance, how many visitors there are to each website, when they visited, for how long and to which areas of the website they went. We may share this information with our developers and marketing team. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.

We do not used this information to:
Analyse your visits to any other websites
Track any internet searches which you may make while on our website.

6. What Is Our Legal Basis For Processing Your Personal Data?

Personal Data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

7. Sharing Your Personal Data

Your personal data will be treated as strictly confidential, and will be shared only with the Divine Theratrix data controller and where necessary of required:
Financial organisations (anonymised)
Professional advisers and consultants
In an emergency – your emergency contact

We sometimes use other companies to provide service to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure. In most cases the data will be anonymised.
We may provide information , in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.

CCTV for crime prevention

CCTV is used for maintaining the security of the property and premises and for preventing and investigating crime. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. When necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.

8. How Long Do We Keep Your Personal Data?

When signing up for a service we will keep your personal data for no longer than reasonably necessary in order to provide you with the service you have requested and to respond to any questions and enquiries. The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

If you have signed up to our mailing list we will keep your email address until you like us know that you would no longer like to receive newsletters, or unsubscribe from the unsubscribe from the newsletter. We will check that you still wish to receive newsletters every now and then as standard. At this point you will not receive any further communication from us unless you re-sign up to our mailing list.

9. Providing Us With Your Personal Data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will have the following consequences: We will be unable to provide you with the requested services. We will be unable to process your order. We will be unable to let you know about services and changes and opportunities.

10. Your Rights And Your Personal Data

How can you access, amend or take back the personal data you have given to us?
Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we make keep a record of your communication to help us resolve any issues which you raise.
Right to object: If we are using your data because we deem it necessary for our legitimate interests and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.
Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example, for profiling your suitability for certain roles), or consent to market to you, you may withdraw your consent at any time.
Data Subject Access Request (DSAR): You have the right to ask us to confirm what information we hold on you at any time, and you may ask us to modify, update or delete such information.
At this post we may comply with your request, or additionally do one of the following:
We may ask you to verify your identity, or ask for more information about your request, and where we are legally permitted to do so, we may decline your request but we will explain why if we do so.
Right to erasure: In certain situations (for example where we have processed your data unlawfully), you have the right to request us to ‘erase’ your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and we will be only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on a register of individuals who would prefer not to contacted. That way, we will minimise the chances of you being contacted in the future where your data is collected in unconnected circumstances. If you would prefer us not to do this you are free to say so.
Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help this – either by directly transferring your data for you, or by providing you with copy in a commonly used machine – readable format.
Right to lodge a complaint with a supervisory authority: To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer on info@divinetheratrix.com

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email http://ico.org.uk/global/contact-us/email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

11. How can I find out what personal information you hold about me?
If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.

You can make a formal request if you want to know what personal information we hold about you. In this case please email us directly at info@divinetheratrix.com

12. How can I change the personal information held about me?

If the information we hold about you is inaccurate, please contact us to let us know and we will make the necessary amendments and confirm that these have been made.

13. How do we protect your personal information?

We are serious about safeguarding the security of your personal information and the details of any transactions made. We make appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. Any personal data you send us on-line is securely encrypted.

14. How do you find out changes to our privacy policy?

We may make changes to our privacy policy from time to time. New policies will be published on our websites.

Our privacy policy also applies to information collected when you use any of our websites. If you provide information via the ‘booking form’ or any other interactive features, you indicated your consent to our use of your personal data in the manner described in this privacy policy.

15. Transfer Of Data Abroad

We do not transfer personal data outside the EEA.

16. Automated Decision Making

We do not use any form of automated decision making in our business.

17. Further Processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this prior to commencing the processing and setting our the relevant purposes and processing conditions.